Ellosun Technologies
A practical ServiceNow platform review checklist
A useful platform review should create decisions, not simply a long inventory of configuration. It should connect service outcomes, user friction, technical constraints and operational ownership.
Confirm the service outcome
Identify the users, important transactions, current pain points and measures that would demonstrate improvement.
Review workflow, integration and controls
Examine process paths, avoidable customisation, data ownership, access, failure handling, release controls and administration responsibilities.
Produce a decision-focused roadmap
Group findings by outcome, risk, dependency and effort, with evidence, owners and the next decision made explicit.